Return & Refund Policy – Nova Disposable Shop

At Nova Disposable Shop, customer confidence and product integrity are central to how we operate. This Return & Refund Policy is designed to clearly explain how returns, replacements, cancellations, and refund requests are handled. Because our inventory includes sealed disposable vape products and related accessories, this policy balances customer protection, hygiene standards, and fair business practices.

By completing a purchase through Nova Disposable Shop, you agree to the terms outlined below.

Return Eligibility

Due to the consumable and sealed nature of our products, Nova Disposable Shop accepts returns only under limited approved conditions.

A return may be eligible when:

  • The item arrives damaged, defective, leaking, or non-functional
  • The wrong product was shipped by Nova Disposable Shop
  • The item arrives with visible packaging damage affecting product integrity
  • The issue is reported within 48 hours of confirmed delivery

To remain eligible, the item must be:

  • In its original packaging
  • Unused where possible
  • Accompanied by the order number and proof of purchase
  • Supported with clear photos or short video evidence

This process helps Nova Disposable Shop verify claims quickly and provide a fair resolution.

Non-Returnable Products

For safety, hygiene, and compliance reasons, some items cannot be returned.

The following are non-returnable and non-refundable unless proven defective on arrival:

  • Opened or used disposable devices
  • Products damaged after customer handling
  • Clearance, sale, or promotional final-sale items
  • Orders with flavor preference dissatisfaction after use
  • Items returned without original packaging

Nova Disposable Shop reserves the right to refuse any return request that falls outside these conditions.

Damaged, Dead-on-Arrival, or Defective Orders

If your order from Nova Disposable Shop arrives damaged or non-functional, contact support within 48 hours of delivery.

Please include:

  • Your full order number
  • Product name
  • Photos of the packaging and product
  • A short video showing the issue (if activation-related)
  • A brief description of the problem

Once reviewed, Nova Disposable Shop may offer one of the following resolutions:

  • Replacement of the same item
  • Store credit
  • Partial refund
  • Full refund when replacement inventory is unavailable

All resolutions are issued at the discretion of Nova Disposable Shop after verification.

Refund Processing

Once a refund request is approved, Nova Disposable Shop processes refunds back to the original payment method.

Typical refund timeline:

  • 3–7 business days for processing
  • Additional bank/card provider time may apply

Important refund notes:

  • Original shipping fees are non-refundable, except when the error is caused by Nova Disposable Shop
  • Refunds may be adjusted if promotional discounts were applied
  • Partial refunds may apply in replacement-supported cases

Customers will receive confirmation once Nova Disposable Shop completes the refund process.

Order Cancellations

Orders placed with Nova Disposable Shop may be canceled only before fulfillment begins.

Once an order is:

  • Packed
  • Assigned tracking
  • Marked shipped

…it can no longer be canceled.

Because fulfillment moves quickly, customers should carefully review:

  • Product name
  • Flavor selection
  • Quantity
  • Shipping address

before placing the order.

Lost, Delayed, or Marked-Delivered Packages

While Nova Disposable Shop works with reliable shipping partners, courier-related issues may occur.

Nova Disposable Shop is not directly responsible for:

  • Courier delays
  • Weather disruptions
  • Incorrect addresses entered by customers
  • Packages marked delivered but missing from the location

However, we will gladly assist with:

  • Carrier claim guidance
  • Tracking investigations
  • Delivery confirmation review
  • Best next-step recommendations

Our goal is to help customers reach the most reasonable solution.

Fraud Prevention & Claim Abuse

To protect all customers, Nova Disposable Shop actively reviews suspicious or repeated claims.

We reserve the right to:

  • Decline unverifiable damage claims
  • Refuse excessive replacement requests
  • Restrict accounts with repeated refund abuse
  • Require additional proof before approval

This helps Nova Disposable Shop maintain fair standards and prevent policy misuse.

 Policy Updates

Nova Disposable Shop may update this Return & Refund Policy at any time to reflect operational, legal, or product changes.

The most current version posted on Nova Disposable Shop always applies to future purchases.

 Contact Support

For return, replacement, or refund assistance, customers should contact Nova Disposable Shop support with:

  • Order number
  • Product name
  • Issue details
  • Supporting photos/video

Our team aims to respond quickly with a clear and professional resolution path.

At Nova Disposable Shop, we are committed to delivering authentic products, dependable service, and transparent post-purchase support. This policy is designed to create a secure, fair, and trustworthy shopping environment, giving every customer confidence when ordering from Nova Disposable Shop.